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Refund/Returns Policy

Refunds Policy - Goods

Restocking Fee

All items are subject to a 30% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Returned Goods

In order to take advantage of your rights under this returns policy, you must telephone, email or contact us via the website to arrange your return in enough time for you to be able to return the product within the 30 day period.

A copy of the order confirmation must accompany all items being returned. To return purchased item(s): Pack carefully, use a postal service providing insurance and signed-for-delivery. Proof of shipment must be produced. Purchases are, unless otherwise specified, returned at buyer’s cost.

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

1. We receive the returned product within 30 days following the date of purchase of the product;
2. The returned product is unused, in its original unopened packaging with any seal or shrink-wrap intact, with any labels still attached, and otherwise in a condition enabling us to sell the product as new.

General Returns

If a product or service has been purchased with a discount only the net amount actually paid will be considered, furthermore the following items are non-refundable:

• Items clearly displayed on the web site as clearance, ex-display or sale merchandise
• The value of a discount
• Shipping and handling charges

Improper returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

1. We will not refund or exchange the product;
2. We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.

Goods Damaged in Transit

We take care to package our products carefully and all goods are handed over to our postal service provider in good condition. Please provide any correspondence with your postal service provider to verify where the damage occurred.  If you can show the postal service has damaged the goods in transit we will issue a full refund and seek compensation from the postal service.  If the goods arrived within sound postal packaging but for some other reason were damaged please return the items in their original wrapping and we will issue a refund from cleared funds.

Defective Goods

If the items you were sent are defective and unusable please notify us upon receipt in writing or by email and return within 48 hours explaining why the product is unusable and given satisfactory reason we will issue a full refund including any original delivery charges.

If products are signed for in good condition at time of delivery and are not noted as defective then these goods will be non-returnable/refundable.

Goods fail To Arrive

We will notify you by email when we expect to ship your product.  If your product fails to arrive as expected please contact us first so that we may trace the products on your behalf.  If the carrier cannot verify delivery within 28 days of the expected delivery date we will provide a full refund including our original postal charges from cleared funds.

Wrong Shipment

We offer a full money-back guarantee if the item you receive differs greatly from the item you have ordered, contact [email protected]